Terms of service

Effective date: October 23, 2020 · Last updated: November 2026

These Terms are between you and WATERFALL CA LLC ("WATERFALL"). By accessing or using our website (https://waterfall-booking.com/), you agree to comply with and be bound by the following terms and conditions. Please read these Terms carefully before using our services.

1. Acceptance of Terms

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy. If you do not agree with any part of these terms, you should not use our services.

2. Eligibility

You must be at least 18 years old to use our services. By using the website, you confirm that you meet this requirement.

3. Services

WATERFALL CA LLC provides mobile upholstery, mattress, rug and carpet cleaning at customers' homes in Los Angeles County. Booking requests are made by text, by phone or with the request form on this site, which sends the request to us. We reserve the right to modify, suspend, or discontinue any part of our services at any time without notice.

4. User Responsibilities

You agree to:

Provide accurate and truthful information when using our services.
Use our website in compliance with all applicable laws and regulations.
Not engage in fraudulent, abusive, or illegal activities.

5. Intellectual Property

All content on the website, including logos, trademarks, text, images, and software, is the property of WATERFALL CA LLC and protected by copyright and intellectual property laws. You may not copy, distribute, or modify any content without our written permission.

6. Limitation of Liability

WATERFALL CA LLC is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our services. We do not guarantee the availability, accuracy, or reliability of our services at all times.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.

8. Termination

We reserve the right to terminate or suspend your access to our services at any time for violations of these Terms or for any other reason at our discretion.

9. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after updates means you accept the new terms.

10. SMS Terms & Conditions

10.1 How We Use Text Messages

When you text us or send a request, we reply by text about it: appointment details and follow-up messages about your cleaning. Reply STOP to stop messages and HELP for help.

10.2 Opt-out Instructions

You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. For help, you can reply "HELP" to any message.

10.3 Message & Data Rate Disclosure

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your interaction and the status of your job. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

10.4 Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages. WATERFALL CA LLC and mobile carriers are not responsible for any technical issues that may lead to the failure of message delivery.

10.5 Age Restriction

By texting us, you confirm that you are at least 18 years of age or have the consent of a parent or guardian to receive messages from this service.

11. Contact Information

If you have any questions about these Terms, please contact us: WATERFALL CA LLC, Phone: (747) 214-6199, Email: la.waterfall.la@gmail.com