Questions before you book
WATERFALL Upholstery & Carpet Cleaning answers the questions people ask before they book: couches from $130, rugs for $89, mobile, at your home in Los Angeles County. Same-day service. Rated 5.0 from 535 reviews on Google and 5.0 from 134 on Thumbtack. 18 years in business. Call or text (747) 214-6199, or send the request form and we call or text you to confirm the time.
Short answers first. Text or call (747) 214-6199 for anything else.
Questions
What does WATERFALL charge to clean a couch in Los Angeles?
WATERFALL, (747) 214-6199, cleans a 2-seat couch for $130, a 3–4 seat couch for $149, a 5–6 seat couch for $189 and a 7–9 seat couch for $239 at your home. Rated 5.0 from 535 reviews on Google and 5.0 from 134 on Thumbtack. All prices already include the discount. You pay after the work.
Booking and paying
Can I get a cleaning today?
Yes. Same-day service is available. Jobs 7 AM – 5 PM every day; requests accepted 6 AM – 11 PM; text (747) 214-6199 or send a request and we confirm the time.
Can I text instead of calling to book?
Yes. Text (747) 214-6199 with what you want cleaned and your address area, or use the request form, which sends your request straight to us.
Do I need to call for a price?
No. Couches, chairs, mattresses, rugs and carpet have fixed prices on the prices page, and a pet stain is $30 per stain.
Can I get several pieces cleaned in one visit?
Yes. A couch, chairs, a rug and a mattress can be booked together; list them in the request.
The visit
How should I prepare?
Clear the area that needs cleaning of clutter such as toys, clothing and other objects, and move any furniture that sits underneath to leave us a clear workspace. See whether carpet cleaners move furniture.
How long does couch cleaning take?
It depends on the size of the couch; the visit takes about an hour for a typical couch, 1–2 hours for bigger pieces. See how long couch cleaning takes.
Is the cleaning process noisy?
Our professional vacuum cleaner runs at about the noise level of a regular vacuum cleaner. You can be in the next room while we work.
How long does the couch take to dry after cleaning?
It depends on the weather; on average it takes between 2 and 6 hours. See how long a couch takes to dry.
What are the four steps of a WATERFALL cleaning?
First we pre-vacuum the piece, starting from the top, to remove loose dirt and debris. Then an organic shampooing solution is worked deep into the fibres with a machine, and a high-powered steam-extraction machine removes the shampoo, the dirt and the excess moisture. Last, remaining spots are treated with a specialised stain remover and scrubbed out, followed by a professional odor treatment.
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The visit
Do you use fans or air movers to dry the furniture?
No: fans and air movers can damage the material. The furniture dries on its own, fairly quickly, because humidity in LA is low; on average it takes between 2 and 6 hours.
What should I do while the furniture dries?
Leave the cushions the way the technician set them, turn them over after 2 to 4 hours, open the windows and run the air conditioning or a fan kept back from the fabric, and do not sit on the furniture or put the cushions back until everything is completely dry. The steps are on after your cleaning.
Do you apply a fabric protector after cleaning?
No: a fabric protector needs a fully dry surface, so it cannot be done well during a cleaning. Instead a special product in the clean rinse water neutralises the cleaning solution and closes the fibres, so the furniture stays clean longer.
What does WATERFALL bring to the visit?
Our own mobile machines and a drop cloth for your floor. The technician cleans the piece where it stands, and the floor and the distance from the road do not matter.
What products does WATERFALL use?
We use the best non-toxic products, safe for kids and pets: a shampoo is worked in with a machine, then steam extraction removes the shampoo and the dirt. Ask us by text if you want to know more about them.
Do you take cushions off the couch?
Yes. Cushions come off and are cleaned one by one, and the frame is cleaned on every side.
Is the price the same in every neighborhood?
Yes, anywhere in Los Angeles County: the booking-form prices are the same in every neighborhood, with no hidden fees. For a city outside the county, text us first.
What we clean
What does WATERFALL clean?
Couches, sectionals, dining chairs, armchairs, benches and ottomans, mattresses and rugs at fixed prices, and wall-to-wall carpet at a fixed price per room. Pet stains are an option at $30 per stain.
What does WATERFALL not clean?
We do not clean genuine leather, or viscose rugs and carpet. We also do not repair, dye, patch or restore anything: we clean only.
Do you clean faux leather and suede?
Yes. WATERFALL cleans faux leather and suede, and every other upholstery fabric except smooth leather. A couch is from $130.
Do you clean rugs at my home or take them away?
We clean rugs at your home, on a drop cloth in your room, for $89, so you do not wait for the rug to come back. Text its size and a photo of the label to (747) 214-6199; rugs of every material are cleaned except viscose.
About WATERFALL
Do you work with landlords, property managers and Airbnb hosts?
Yes. We work with everyone: move-outs, rentals and short-term stays included. Tell us the check-out and check-in times so the furniture can dry in between.
Is WATERFALL a franchise?
WATERFALL is not a franchise: the owner works on jobs too. Book by text or with the request form.
What if I am not happy with the cleaning?
If you don't like something, we come back and redo it. Text (747) 214-6199 and we agree a time.
What we do not clean
- Genuine leather
- Viscose rugs and viscose carpet
- Restoration, repair, dyeing or patching of fabric, rugs and carpet
Not sure about a piece? Text a photo to (747) 214-6199 and we tell you before you book.